The Remote Care Specialist is responsible for ensuring patient compliance with remote monitoring. Responsible for following protocols to ensure compliance and researching/troubleshooting patients’ reasons for non-compliance. Must work in a collaborative manner with the Account Lead, Nurses, and other Remote Care Specialists.
Responsibilities:
- Responsible for accessing multiple software systems to determine if a patient is compliant with their monitoring including Merlin, CareLink, Biotronik, and Latitude.
- Completes data entry and appointment scheduling in multiple information systems
- Contacts via telephone non-compliant patients and attempts to uncover the reasons for non-compliance and get the patient to send in scheduled transmission.
- Works in sync with the patient, Account Lead and/or the care team in order to resolve patient non-compliance issues.
- Troubleshoots and monitors all patient care systems to ensure the programs and technology is working properly to ensure full compliance.
- Documents all compliance activities and compliance issues needing to be addressed
- Provides patient education as needed in order to support the patient’s care team to ensure proper monitoring of the patient as it relates to compliance.
- Resolves other issues appropriate to position.
- Demonstrates professionalism in all interactions to create a positive experience.
- All other duties assigned by the Director of Operations, CEO, and/or COO.
This is a full time position, Monday-Friday.
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